1. In the upper right corner of the browser, click on the icon with 3 horizontal bars and select History.
2. On the new page that opens, click the ‘Clear browsing data…’ button in the upper left corner.
3. In the Clear browsing data window, make sure ‘Obliterate the following items from:’ is set to ‘the beginning of time’, then check ‘Delete cookies and other site and plug-in data’ and ‘Empty the cache’ and then click the ‘Clear browsing data’ button.
4. Once completed the Settings page will be displayed, after that close the browser by clicking Chrome in the upper left corner and select ‘Quit Chrome’, then relaunch the browser.